Problem #2: Chefs are “green lighting” items that are not ready to assemble due to task overload & poor accountability
🔎 Green Light: Chefs approving items for the portioners to assemble
Key Learnings
High Cognitive Load within a high demand kitchen environment leads to tasks slipping between the cracks
1.
Through interviewing a Chef and Ops Manager I learned
among the 5 Chefs, they are responsible to track the production of…
Result: High cognitive load on the Chefs leads to Chefs forgetting to check that all components are available before green lighting an item
🔎 Cognitive Load: The mental effort required to process information and make decisions.
Poor system for maintaining accountability means Chefs can report inaccurate information and get away with not being careful in their communication.
2.
I learned from speaking with an Ops Manager was that these paper documents are thrown away each week.
That means…
